Shared inbox and help desk
Text messages show up alongside email and chat, so support and service teams carry every conversation from one place.
Message IQ 3.0 is out. Trigger SMS from deals, tickets, and companies, reported inside HubSpot.
Message IQ 3.0 puts text messaging alongside email and chat, triggers from any HubSpot object, and reports natively inside HubSpot’s own tools.
Text messages show up alongside email and chat, so support and service teams carry every conversation from one place.
Build a workflow off a company, deal, or ticket and send a personal text to every connected contact.
Delivered, failed, and received messages generate native HubSpot events for reports at the message or segment level.
Every outgoing message is scanned for reply-stop language, with required text added automatically when it’s missing.
New permissions required. The shared inbox connection needs your HubSpot account reconnected. Log into your Smart Ramp account and select Settings then Integrations to enable it.
Author
An admitted HubSpot fanboy, Tim has been in the HubSpot ecosystem as a consumer of the platform from the beginning. Tim believes that Message IQ’s success begins and end with the success of our customers and partners.
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