Frequently Asked Questions
Is the strategy call really free with no obligation?
Yes. No credit card, no commitment. The call is a live CRM review you leave with a clear SMS plan whether you sign up that day or not.
Can I reach Message IQ outside of business hours?
Email sales@messageiq.com any time. For urgent questions, call (866) 293-4873 during business hours. Strategy calls can be booked online at a time that suits your schedule.
Will Message IQ build a custom SMS plan for my business?
Yes. Solutions are tailored to your needs , team size, CRM, industry and message volume all factor into the plan. There are no cookie-cutter packages.
What does compliance-first messaging mean in practice?
Every campaign gets white-glove brand and campaign application support. Opt-outs are managed automatically. You stay compliant with TCPA and carrier regulations from day one.
Can I see Message IQ working inside my HubSpot before committing?
Yes. Book the strategy call and request a live CRM demo. The team will show SMS running inside your actual HubSpot portal, not a generic screen recording.
What is the average no-show rate for healthcare practices and how much does it actually cost?
Industry average sits between 15% and 30% across primary care and specialty practices. Every missed appointment is a billable hour, a booked room and a patient who didn’t get care.
Why do email and phone call reminders fail to reduce no-shows in healthcare?
Email reminders go unread. Phone calls go unanswered. Staff spend hours chasing confirmations manually — work that should fire automatically. SMS changes the equation with a 98% open rate.
Does Message IQ send automated reminders both 24 hours and 2 hours before an appointment?
Yes. Both reminders fire automatically without staff pressing send. The comparison table shows this shifts from “staff calls list manually” to “automated 24hr and 2hr reminder” completely hands-free.
Can patients confirm, reschedule or ask questions directly inside the same SMS thread?
Yes. Patients reply YES, NO or RESCHEDULE in real time. Reschedule requests route to your front desk queue in HubSpot automatically — nothing handled manually, nothing falls through.
How does Message IQ handle post-visit follow-up without staff remembering to send it?
A post-visit SMS fires automatically 2 hours after the appointment. Checks in on care plan adherence, answers patient questions and catches issues before they turn into readmissions.
When do billing reminders go out and can they include a direct payment link?
Billing reminders fire at Day 7, Day 14 and Day 30 for outstanding balances. Each message includes a secure payment link , patients tap, pay and close the balance the same day.