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CRM SMS Integration 
Built CRM-Native, Not Bolted On

Message IQ is a two-way SMS platform that plugs directly into your CRM workflows. Send, receive, and automate text messages inside HubSpot, Pipedrive, Salesforce, or any CRM you run, with every conversation logged back to the contact record automatically.

  • 98% open rate
  • 3 to 5 min average response
  • Month-to-month, cancel anytime
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Built CRM-Native, Not Tacked On
  • 98% open rate
  • 3 to 5 min average response
  • Month-to-month, cancel anytime

The Texting Platform Agents Actually Use

Real estate moves at the speed of communication. Agents who text beat agents who call every single time. Message IQ lets you send and receive texts directly from HubSpot, so you can respond to showing inquiries in seconds, send property photos via MMS, and close deals while your competition is still playing voicemail tag. Your leads expect instant answers. Give it to them. Watch your closing rate climb.

✓ Live in HubSpot ⚡ Instant Replies
THE DATA

Why SMS Wins

%

SMS open rate, compared to roughly 20% for email

%

of SMS messages are read within 3 minutes

min average reply lands

%

of customers buy from the first company to respond

The practical outcome: faster sales cycles, higher appointment show rates, and less lead leakage between email sends.

What You Get

What You Get With Message IQ

Truly CRM-Native Architecture

Conversations log to the contact record automatically. Replies update in real time. Sales teams see full conversation history next to every email, call, and note. Marketing sees engagement at the contact-property level, usable in segmentation and workflow enrollment. There’s no separate “SMS tab” your team has to remember to check.

Two-Way Conversations and Shared Team Inbox

One business number for the whole team, accessed through a shared inbox. Assign conversations, configure visibility at individual, team, and admin levels, and keep every message tied to the right contact. No more personal phone chaos. No conversations lost when a rep leaves.

Automation Triggers Across the Customer Lifecycle

Message IQ plugs into your CRM’s workflow engine. Trigger SMS from deal stages, lifecycle stages, form submissions, property changes, or ticket updates. Combine SMS with email sequences, route notifications to sales when a lead replies, and build multi-step journeys that move SMS into the same mental model as every other CRM automation you’ve already built.

IQ Advanced Delivery

Carrier-level confirmation that your message actually reached the contact’s phone. Not just “sent” status, actual delivery confirmation, reported back to your CRM contact record. Direct carrier relationships are the foundation, which means deliverability is observable and troubleshootable, not a black box.

IQ Autoscaling on a Single Business Number

Grow from a hundred messages a month to a hundred thousand without changing your number or reconfiguring workflows. Your customers see the same sender every time, which protects reply rates and brand recognition. Our platform scales throughput behind the scenes.

Advanced Reporting and Revenue Attribution

Track sent, delivered, replied, clicked, and opt-out rates per campaign and per contact. When your CRM is connected, SMS activity attributes to pipeline and revenue at the deal level. Reporting goes beyond vanity metrics and ties messages to business outcomes.

MMS, Link Tracking, and Desktop Notifications

Send images, GIFs, and file attachments. IQ Link Tracking auto-shortens any URL in your message and reports clicks back to the contact record. Desktop notifications alert your team the instant a reply comes in, so response time stays inside the 5-minute window that actually moves deals forward.

Use Cases

How Teams Use Message IQ Inside Their CRM

Instant Lead Response
Trigger a text the moment a form submits. Speed-to-lead data shows contact rates drop sharply after the first five minutes. A simple workflow with a Message IQ action closes that gap automatically, regardless of which CRM runs the form.
Appointment Reminders and No-Show Reduction
Build a deal-based or meeting-based workflow that sends SMS reminders 24 hours and 1 hour before an appointment. Appointment-heavy industries like real estate, auto glass, healthcare, and education see measurable drops in no-show rates. MessageIQ has dedicated industry hubs with vertical-specific examples for each of these.
Pipeline Notifications for Sales Teams
When a deal moves to a late stage, notify the assigned rep by text. When a contact replies to a marketing SMS, route the reply to sales within the shared inbox. Your pipeline stops living in email alerts nobody reads.
Abandoned Cart and Post-Purchase Flows
E-commerce teams trigger a text when a cart is abandoned, then follow with an MMS product image if the first message doesn’t recover the sale. Order confirmations, shipping updates, and review requests run on the same workflow engine your email campaigns already use.
Two-Way Support Conversations
Customers text a question, the conversation creates or updates a ticket in your CRM, and your support team responds from the same shared inbox. Full conversation history stays on the contact record for every agent who ever picks it up again.

Real Estate use case

Why Teams Choose Message IQ

Built by CRM Integration Experts
Message IQ is a product of IntegrateIQ, a HubSpot Diamond Partner with more than 275 platform integrations delivered. We don’t just ship SMS software. CRM architecture, data sync logic, workflow automation, migration, and custom API work are what our team does every day for our enterprise customers. Message IQ inherits that DNA.
Every Feature Included in Every Plan
Two-way messaging, IQ Autoscaling, IQ Advanced Delivery, full CRM integration, advanced reporting, MMS, and opt-out management all ship on every tier from Starter to Super Pro. Nothing is gated behind an enterprise upgrade. The only difference between plans is message volume.
Carrier-Grade Delivery, Not Just Software
Cell phone carriers enforce unwritten deliverability rules that most SMS platforms don’t discuss. We work directly with the carriers, which means we understand the rules, operate within them, and can tell you exactly why a send failed if one does. Most software-only platforms can’t say the same.
Compliance Is the Foundation, Not an Add-On
Every account runs on a registered 10DLC brand and campaign, with white-glove application support included at setup. Opt-out keyword handling, contact-level subscription tracking, and carrier-grade routing are built into every plan. Compliance stops being something your team has to remember and becomes something the system enforces.

Generic SMS Tool vs CRM-Native Message IQ

Basic SMS Tool
Message IQ
Built inside HubSpot workflows
Contact timeline logging
Native HubSpot action
Separate login required
Duplicate contact management
Carrier-grade delivery
Auto-scaling on one number
Why Teams Choose Message IQ
Feature
Basic
Message IQ
Works inside your CRM
✕
✓
Automatic CRM sync
✕
✓
Full workflow integration
✕
✓
Contact timeline logging
✕
✓
Two-way real-time conversation
✕
✓
Built-in opt-out management
✕
✓
Pipeline-level SMS attribution
✕
✓
IQ Autoscaling on one number
✕
✓
Setup in Minutes

From Sign-Up to First Message
in a Business Day

1

Select and Purchase a Plan

Choose the plan that fits your message volume

2

Connect your CRM

HubSpot in one click, Pipedrive and Salesforce via direct integration, others via API or CSVk

3

3. Submit brand and campaign applications

we handle the paperwork with you

4

Configure your business phone number

5

Map Workflows

Map workflows and contact properties to your existing CRM setup

6

Go live and start sending

Go live and start sending

Your account activates within 1 business day. Brand registration typically clears the same day. Campaign application approval takes roughly 2 weeks, which is the standard wait across all compliant 10DLC providers.

Pricing Plans

Choose Your Plan

All plans include every feature. The only difference is message volume.

Starter

Perfect for small teams just getting started.
$29

per month

  • 500 Messages
  • One User
  • Click Tracking
GET STARTED
Most Popular Plan

Pro

Best for growing teams with active outreach.
$99

per month

  • 2500 Messages
  • Unlimited User
  • Click Tracking
GET STARTED

Supreme

High-volume sending for serious marketers.
$399

per month

  • 10,000 Messages
  • Unlimited User
  • Click Tracking
GET STARTED

Supreme+

Scale your SMS campaigns to the next level.
$999

per month

  • 30,000 Messages
  • Unlimited User
  • Click Tracking
GET STARTED

Super Pro

Best for growing teams with active outreach.
$1,999

per month

  • 60,000 Messages
  • Unlimited User
  • Click Tracking
GET STARTED
Need a Custom Volume?
We’ll build a plan tailored exactly to your sending needs and budget — no cookie-cutter packages.
CONTACT US
FAQs

Frequently Asked Questions

Which CRMs does Message IQ integrate with?
HubSpot is the flagship integration, with a certified app in the HubSpot App Marketplace and the deepest native build. Pipedrive and Salesforce are directly supported with two-way messaging and workflow triggers. Other CRMs connect via API access, custom CRM mapping, or CSV sync. If you’re on a system we don’t yet integrate with directly, our team can scope a custom connection.
Does it work with my CRM specifically?
If you’re on HubSpot, Pipedrive, or Salesforce, yes, directly. For other CRMs, we work through API or CSV sync, or our parent team at IntegrateIQ can build a custom integration. Book a free strategy call and we’ll review your specific setup.
What's the difference between a CRM with built-in SMS and a CRM SMS integration?
A CRM with built-in SMS ships texting as a native feature, typically through a carrier like Twilio, and includes basic send and receive functionality. A CRM SMS integration connects a dedicated SMS platform to your CRM, which usually means deeper features like two-way inbox management, carrier-grade delivery reporting, advanced compliance tools, and richer automation. Message IQ is the integration path, built to go deeper than native CRM SMS can typically reach.
Does Message IQ support two-way texting?
Yes. Customers reply to any message you send, and the reply logs to the CRM contact record automatically. Your team can respond from inside the CRM or from the Message IQ shared team inbox, whichever fits the workflow.
Can I trigger SMS automatically from CRM workflows?
Yes. Trigger SMS from deal stages, lifecycle stages, form submissions, property changes, ticket updates, or any event your CRM’s workflow engine supports. Setup takes minutes once the integration is connected, and the SMS action sits alongside every other workflow action you already use.
What about TCPA, 10DLC, and opt-out compliance?
Every account runs on a registered 10DLC brand and campaign, with white-glove application support included at setup. Opt-out keywords (STOP, UNSUBSCRIBE, QUIT, CANCEL) trigger automatic opt-out, which syncs to your CRM contact record in real time. You can use opt-out status as suppression criteria in every workflow. TCPA and CTIA best practices are baked into the platform.
What happens to my data if I cancel?
Message IQ is built on your CRM. All messages, contact history, and opt-out records stay inside HubSpot or your CRM of choice. Your data never lives only inside Message IQ, which means cancellation doesn’t mean losing conversation history.
What does it cost? Are there contracts?
Plans start at $29 per month for 500 messages, with higher tiers at $99, $399, $999, and $1,999 depending on volume. Every plan is month-to-month with no contracts and no cancellation penalties. Full tier details are on the pricing page.
Does this work in Canada?
Yes. Message IQ supports sending and receiving in both the US and Canada. We don’t currently support other countries.
What kind of support do I get after signup?
World Class Support is included on every plan, not gated behind higher tiers. A real human replies in minutes, not a bot, not a ticket queue. You can also reach the team directly at (866) 293-4873 or book a 30-minute strategy call with a CRM integration specialist, no credit card required.
See Message IQ Work Inside Your CRM
The fastest way to see how CRM SMS integration should feel is to have our team review your setup. Book a 30-minute strategy call with a CRM integration specialist, and we’ll show you exactly where SMS fits inside your existing workflows. Or jump straight to pricing if you’re ready to install.