NEW

Message IQ 3.0 is out. Trigger SMS from deals, tickets, and companies, reported inside HubSpot.

Multi-object SMS is live — text from deals, tickets & companies.

✦ ✦ ✦ ✦

✦ New Feature

SMS now lives inside HubSpot’s shared inbox,
not a separate tool

Message IQ 3.0 puts text messaging alongside email and chat, triggers from any HubSpot object, and reports natively inside HubSpot’s own tools.

Shared inbox and help desk

Text messages show up alongside email and chat, so support and service teams carry every conversation from one place.

Trigger from any object

Build a workflow off a company, deal, or ticket and send a personal text to every connected contact.

Reporting built into HubSpot

Delivered, failed, and received messages generate native HubSpot events for reports at the message or segment level.

Built-in compliance

Every outgoing message is scanned for reply-stop language, with required text added automatically when it’s missing.

New permissions required. The shared inbox connection needs your HubSpot account reconnected. Log into your Smart Ramp account and select Settings then Integrations to enable it.

See how it works →

Published: August 27, 2026

MIQ setup Video

Author:

Bhavin

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SMS now lives inside HubSpot’s shared inbox, not a separate tool