Customer Support via SMS: Scripts, SLAs, and Escalation Flows
Effective SMS customer support combines clear scripts, measurable SLA tiers, and escalation rules that route complex issues to…
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For teams starting with 1:1 sales and service texting.
$49/per month
- 1,000 messages per month
- Unlimited Users
- Every feature included
Most Popular Plan
Pro
For teams adding automated texts to HubSpot workflows.
$99/per month
- 2,500 messages per month
- Unlimited Users
- Every feature included
GROWTH
For teams running bulk campaigns alongside 1:1 conversations.
$399/per month
- 10,000 Messages
- Unlimited Users
- Every feature included
Scale
For marketing teams sending at serious volume every month.
$999/per month
- 30,000 Messages
- Unlimited Users
- Every feature included
High Volume
For organizations sending 60,000+ messages per month.
$1,999/per month
- 60,000 messages: $1,999/mo
- 100,000 messages: $2,999/mo
- Custom volumes above that
Need something bigger?
Contact us and we'll build a plan around your volume.
Articles by Tim Ritchie 92
SMS Opt-In Form Examples That Increase Subscriber Growth
High-converting SMS opt-in forms are clear, concise, and trust-forward. They explain value, set message expectations, and include compliant…
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A2P 10DLC Brand Registration: Timeline, Fees, and Common Rejections
A2P 10DLC registration succeeds when brand details, use-case classification, sample messages, and consent flow evidence are consistent across…
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How do I grow my SMS list and stay compliant with carrier regulations?
This post explains how to grow an SMS list while staying fully compliant with CTIA, TCPA, and 10DLC…
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Short Code vs. Long Code: What’s the Difference and Which One Should You Use?
Not sure whether to use a short code or long code for your SMS campaigns? This post breaks…
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You have been suspended by a carrier as a suspected SMS spammer. Now what?
Discover how to avoid SMS carrier suspension and protect your outreach with proven strategies for compliance, suggestions on…
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Introducing Enhanced Opt-Out Visibility with Message IQ
Effortlessly maintain SMS compliance and enhance subscriber engagement with Message IQ's new enhanced opt-out visibility. Easily track opt-out…
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A Guide to Surviving the Brand and Campaign Application Process
To ensure these communications are both effective and compliant, the 10-Digit Long Code (10DLC) system has been established…
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CTIA Messaging Principles and Best Practices: The 2026 Compliance Guide for Business SMS
Explore how CTIA Messaging Principles and Best Practices shape responsible SMS marketing and protect your brand’s reputation. Learn…
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