The Real Cost of Poor Communication
Every Missed Text Is a Job Walking Out the Door
Auto glass is a high-urgency, high-trust service. Customers are stressed, often dealing with insurance, and need fast, clear communication from the moment they book to the moment the job is done.
When that communication breaks down missed calls, delayed confirmations, no job updates you lose the booking. Or you do the job and never hear from them again.
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Customers book and forget — no confirmation, no reminder, no-show on install day
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Technicians get dispatched with no customer notification — customer isn’t home, job gets rescheduled, cost doubles
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Insurance claim follow-ups fall through — jobs stall because no one chased the paperwork
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Staff texting from personal phones — no record, no visibility, no compliance The fix isn’t hiring more staff. It’s automating the communication layer your business already needs.
%
of your emails go unread by your database
CRM visibility when agents text from personal phones
days average delay before a client sees your email alert
What You Can Automate
Every Touchpoint in the Auto Glass
Customer Journey, Covered
Every Message IQ plan comes fully loaded — no add-ons, no surprise fees.
Appointment Confirmations
Send an instant SMS the moment a booking is made. Customers confirm, reschedule, or ask questions in real time before they become no-shows on install day.
“Hi Sarah, your windshield replacement is confirmed for Thursday 10AM at our Mesa location. Reply YES to confirm or call us to reschedule. NuVision Auto Glass.”
Technician Dispatch Notifications
Alert the customer the moment a mobile tech is on the way. Include name, ETA, and a contact number. No more customers calling the shop asking where their tech is.
“Your technician Mike is on his way and will arrive in approximately 25 minutes. Questions? Reply to this message. NuVision Auto Glass.”
Appointment Reminders
Automated reminder 24 hours and 2 hours before the job. Reduces no-shows significantly without anyone on your team lifting a finger.
“Reminder: Your windshield install is tomorrow at 10AM. We’ll come to you at 4820 N Oak Dr. Reply RESCHEDULE if you need to change the time.”
Insurance Claim Follow-Ups
Chase outstanding insurance approvals automatically. Keep jobs moving without a staff member manually calling insurance companies or waiting on customers to chase their own claim.
“Hi James, just checking in on your insurance claim for your windshield replacement. Have you heard back from your provider? Reply here and we can help move it forward.”
ADAS Recalibration Reminders
For shops handling advanced driver assistance systems send automated reminders to customers whose vehicles require recalibration after windshield replacement. Protect your liability and upsell a critical service.
“Important: Your vehicle’s ADAS system requires recalibration after your windshield replacement. Book your calibration appointment to ensure your safety systems are working correctly.”
Post-Job Review Requests
Strike while the experience is fresh. Send a review request SMS within an hour of job completion. More 5-star reviews, more organic visibility, more inbound calls.
“Thanks for choosing NuVision today! If we did a great job, we’d really appreciate a quick Google review — it helps us a lot. [link] Takes 60 seconds!”
How Message IQ Solves It?
Every Touchpoint in the Auto Glass Customer Journey, Covered
Message IQ connects to your CRM and gives your team a single business number to send, receive, and automate every customer touchpoint from first inquiry to post-job review request.
Your customers get fast, clear communication. Your team stops juggling personal phones. Your managers get full visibility across every conversation.
And because it’s built on your CRM, every message is tracked, every reply is logged, and nothing falls through the cracks.
Message IQ also works seamlessly with Pipedrive, Salesforce and other leading CRMs
Simple Setup
Up and Running in
One Business Day
1
Choose Your Plan
We build your plan around your business needs and message volume.
2
Connect Your CRM
Connect HubSpot or any CRM instantly via API.
3
Apply for Brand & Campaign Registration
Submit your brand and campaign details for approval, typically takes 2-3 weeks.
4
Configure Numbers
Set up SMS numbers per location. We handle registration.
5
Build Workflows
Automate booking, reminders, and follow-ups
6
Go Live
Start texting customers and track everything in one place.
Platform Features
Everything Your Auto Glass Operation
Needs in One SMS Platform
Two-way SMS built on your CRM not bolted on beside it. Every message tracked, every reply logged, every customer served faster.
Two-Way Conversations
Customers reply to your messages and your team responds in real time, all through one shared business number, logged automatically in your CRM. No personal phones, no lost threads.
Shared Team Inbox
Your entire team front desk, dispatch, technicians, managers works from one inbox. Assign conversations, see full history, and maintain continuity even when staff changes.
CRM-Native Logging
Every message, every reply, every opt-out is recorded on the customer’s CRM record automatically. Your customer data stays clean, complete, and fully visible to your team.
Workflow-Based Automation
Trigger SMS automatically based on contact activity and CRM data. Confirmation goes out when booking is created. Reminder fires 24 hours before. Review request sends one hour after job status updates to complete. Zero manual sending.
MMS Support
Send photos, documents, and links via MMS. Share a photo of windshield damage for insurance purposes or include a link to your review page and all in the same message thread.
Call Forwarding & Tracking
Customers call your Message IQ number, we forward calls to your shop or mobile. You can also use shared SMS/voice lines through our partner network. Every call and message is logged on the contact record so you never lose track of a customer interaction.
Compliance & Opt-Out Management
Built-in opt-out handling keeps you compliant. Customers who reply STOP are automatically removed from all future sends synced to your CRM in real time.
Auto-Scaling Numbers
Whether you’re running one location or twenty, Message IQ scales with you through a single business number without changing your setup.
Choose Your Plan
All plans include every feature. The only difference is message volume.
Starter
Perfect for small teams just getting started.
$29
per month
- 500 Messages
- One User
- Click Tracking
Most Popular Plan
Pro
Best for growing teams with active outreach.
$99
per month
- 2500 Messages
- Unlimited User
- Click Tracking
Supreme
High-volume sending for serious marketers.
$399
per month
- 10,000 Messages
- Unlimited User
- Click Tracking
Supreme+
Scale your SMS campaigns to the next level.
$999
per month
- 30,000 Messages
- Unlimited User
- Click Tracking
Super Pro
Best for growing teams with active outreach.
$1,999
per month
- 60,000 Messages
- Unlimited User
- Click Tracking
Need a Custom Volume?
We’ll build a plan tailored exactly to your sending needs and budget — no cookie-cutter packages.
Backed by CRM Experts
Built and Supported by Integrate IQ –
HubSpot Diamond Partner
HubSpot Diamond Partner
Highest-tier certification for CRM expertise and client outcomes
CRM Architecture
We design SMS to work with how your workflows and data already run
Web & Mobile App
Access Message IQ via HubSpot, standalone web app, or mobile app (beta)
Compliance First
A2P 10DLC registration, opt-out management, and carrier-grade routing built in
What Changes When You Use Message IQ
Scenario
Without Message IQ
With Message IQ
Booking confirmation
Manual call or no follow-up
Auto SMS fires instantly
Tech dispatch notification
Customer calls shop to check
Auto ETA alert on dispatch
Insurance claim follow-up
Job stalls, staff chases manually
Automated follow-up sequence
Post-job review request
Never sent, reviews never grow
Fires 1hr after job completion
Team communication
Personal phones, zero record
Shared inbox, full CRM logging
Reporting & visibility
No data, no attribution
Full campaign & contact reporting
What Changes When You Use Message IQ
Booking Confirmation
Without Message IQ
Manual call or no follow-up
With Message IQ
Auto SMS fires instantly
Tech Dispatch Notification
Without Message IQ
Customer calls shop to check
With Message IQ
Auto ETA alert on dispatch
Insurance Claim Follow-up
Without Message IQ
Job stalls, staff chases manually
With Message IQ
Automated follow-up sequence
Post-job Review Request
Without Message IQ
Never sent, reviews never grow
With Message IQ
Fires 1hr after job completion
Team Communication
Without Message IQ
Personal phones, zero record
With Message IQ
Shared inbox, full CRM logging
Reporting & Visibility
Without Message IQ
No data, no attribution
With Message IQ
Full campaign & contact reporting
Results from Real Estate Teams
What Our Clients Say
Hudreds of real estate teams use Message IQ to close faster and follow up smarter
FAQs
Frequently Asked Questions
We take bookings over the phone and through our website. Can Message IQ send confirmations for both?
Yes. If your phone bookings are logged in your CRM manually, the SMS confirmation triggers from the contact record update. If your website bookings flow into your CRM automatically through a form, booking tool, or integration, the SMS fires the moment that record is created. Both scenarios are covered through HubSpot workflow triggers.
Our technicians work mobile routes across multiple cities. Can customers track their tech's arrival via SMS?
Yes. When a tech is dispatched, an automated SMS goes to the customer with ETA and tech details. If the tech is running late, your team can send a quick update from the shared inbox or you can set a workflow to trigger an updated ETA message based on status changes in your CRM. Customers stay informed without calling the shop
We deal with a lot of insurance claims. Can SMS help speed that process up?
Significantly. Insurance claim workflows are one of the most common sources of job stalls in auto glass. With Message IQ, you can set automated follow-up sequences that text the customer at set intervals asking for an update on their claim status, or reminding them to contact their provider. You can also send links to documentation or claim instructions directly in the message. Jobs that used to stall for weeks get resolved faster because the follow-up happens automatically.
Can we collect Google reviews through SMS?
Yes and SMS is the highest-converting channel for review requests. A text sent within an hour of job completion, with a direct link to your Google Business Profile review page, consistently outperforms email review requests. You set this up once as a workflow trigger when job status changes to “Complete,” the review request fires automatically.
We have multiple locations. Does each location get its own number?
Yes. Each location can have its own dedicated Message IQ number so customers always communicate with the right team. Managers can have visibility across all location inboxes, and reporting can be broken down per location inside your CRM.
Our staff currently texts customers from personal phones. Is switching to Message IQ disruptive for them?
The transition is straightforward. Staff access Message IQ through the HubSpot portal, the standalone web app, or the mobile app whichever fits how they work. The interface is as simple as standard messaging. What changes is that everything’s now logged, tracked, and happening through a business number instead of a personal one. Most teams are fully operational on day one.
How long does setup actually take?
The CRM connection and basic configuration is typically done with one click. Carrier brand registration comes back within one business day. Campaign approval takes up to two weeks, we submit and manage that process for you. Most auto glass teams are sending their first automated confirmation sequence within 24 hours of starting setup.
Your Competitors Are Still Calling. You Could Be Texting
Every confirmation you don’t send is a no-show. Every review request you skip is a 5-star rating someone else gets. Every insurance follow-up that falls through is revenue stuck in limbo. Message IQ automates all of it, so your team focuses on glass, not chasing customers.